Our Policy
Because every case is custom-made specifically for your phone and design, we're not able to accept returns for change of mind. However, if there's a genuine problem with your order, we'll always make it right.
When We Accept a Return or Replacement
- You received the wrong case (wrong model, design, or item).
- Your case arrived damaged, cracked, or defective.
- The print quality doesn't match what you designed or ordered.
How It Works
- Contact us within 3 days of receiving your order on our Contact Us page, with your order tracking code.
- Send us a clear photo of the issue with the case.
- Once confirmed, we'll arrange a free replacement, or a refund if a replacement isn't possible.
Refunds
Approved refunds for orders paid online are returned to your original payment method. Refunds for Cash on Delivery orders are arranged directly with you.